We are committed to providing our clients with quality goods and services and access to our learning platform. This policy outlines how we manage personal data when you do business with us or visit our website.
We take all reasonable steps to ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored. In doing so, we follow the spirit of the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“the Act”). However, until such time (if at all) as we are subject to the Act, we have chosen not to opt in to the Act.
Giving consent
You are not obliged to disclose personal information about yourself when you visit our website.
By voluntarily providing us with any personal information, you consent to us using this information to assist you with your enquiry and to offer our services in accordance with this policy.
What is personal information, how and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect includes names, addresses, email addresses, phone and facsimile numbers, social media information, age, date of birth, and information about your personal and business circumstances.
Personal information is obtained by us in many ways including by telephone and facsimile, by email and SMS, when you sign up with or make a purchase from us, via our website (such as your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information), from your website, from media and publications, from other publicly available sources, from cookies and from third parties.
The personal information that we collect and hold about you, depends on your interaction with us. We collect your personal information for the primary purpose of providing goods and services to you, providing information to you, improving our services and for marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Third parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Website
We collect website activity statistics such as number of visitors, pages visited, time and date of visit and where you accessed our website from, so that we can make informed decisions relating to improving our website and the services we deliver. This information is anonymous and doesn’t identify a person.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools (including Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
• to third parties to enable us to provide goods and services requested by you
• for record keeping and administrative purposes
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods and services to you
• to improve and optimise our goods and services offering and client experience
• when we use outsourcing services, such as data storage, debt collection, bulk distribution and mailing, direct marketing, and technology support
• where required or authorised by law.
We may disclose your personal information to cloud-providers, contractors and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with this policy.
Links
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. However we cannot guarantee the security of your personal information.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your personal information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
We will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide our services to you. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
Policy updates
This policy may change from time to time and is available on our website.
Privacy complaints and enquiries
If you have any queries or complaints about our privacy policy please contact us via hello@charlotteisaac.com.
